Refund Policy
If you are unhappy with our services within the first 7 days of the subscription, we will provide a full refund.
1. Refund Eligibility
Refunds are issued under the following conditions:
• 7-Day Money-Back Guarantee: Eligible for a full refund within 7 days of your first subscription purchase.
• Billing Errors: Full refunds are granted immediately for duplicate or accidental charges.
• Unresolved Technical Issues: Eligible if a major technical flaw prevents access and cannot be fixed by our support team.
2. Non-Refundable
• Refund requests submitted after the 7-day window.
• Recurring subscription renewals where a cancellation email was not received prior to the renewal date.
3. How to Request a Cancellation or Refund
During the 7-day refund period, or at any time for account cancellations, you can email us at support@jomart.me with your registered account email and request details. Approved refunds are credited back to your original payment method within 5–15 business days.